Frequently Asked Questions
Everything you need to know about Bernstein's premium home collections.
What materials are used in Bernstein furniture?
We pride ourselves on using sustainably sourced hardwoods, premium upholstery fabrics, and high-grade metals to ensure every piece meets our rigorous quality standards.
How long does shipping take for large furniture items?
Standard delivery for large items typically takes 7-14 business days. Our white-glove delivery service includes assembly and packaging removal.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or personalized furniture pieces are final sale.
Do you offer fabric and finish swatches?
Yes, we offer complimentary swatches for our most popular textiles and wood finishes to help you make the perfect choice for your home.
Is there a warranty on Bernstein products?
All Bernstein furniture comes with a limited 5-year warranty covering structural defects and craftsmanship to provide you with peace of mind.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email with a tracking link to monitor your shipment's progress in real-time.